Policies
Privacy Policy
Your consent
Please read this privacy policy carefully before you use our site. By using our site, you consent to this privacy policy.
Changes to our privacy policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on [Insert date].
What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form.
When visiting our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.
Like most website providers, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the “Do we use cookies?” section below for further information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:
• To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
• To respond to a request. Information you provide in a request for service or information will be forwarded to us. We will use this information to respond to your request.
• To administer a contest, promotion, survey or other site feature.
• To send periodic e-mails. If you decide to opt-in to our mailing list, you will receive e-mails that may include company news, updates, related product or service information, etc.
Notice: We prohibit the transfer of e-mail addresses collected on this site for the purpose of sending commercial e-mail solicitations.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information.
We use SSL (Secure Socket Layer) encryption technology to protect personal financial and payment information you submit on our Site. This technology protects visitors from having their information intercepted by anyone while it is being transmitted. We work hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, other encryption technology, user authentications systems, and access control mechanisms to control access to systems and data.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to conduct and to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell or trade to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no control over, or responsibility or liability for, the content and activities of such sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites, which are not authorized to use the information collected on our behalf except to help us conduct and improve our business.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Although we may use third party vendors to provide certain services related to the services and products you may purchase or to process information you provide, we will not distribute your personal information to other outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (The Children’s' Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Hyperlinks
This website contains hyperlinks or “links” to other sites, and other sites may “link” to this site. websites linking to and from this site may have different privacy practices from the ones described here. Visitors to our site should read the privacy statements of other websites they visit.
To Contact Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
213 Yale Ave N
Seattle, WA 98109
To Opt Out of Future Communications
If you wish to opt out of receiving future communications from us, click here, which is a link that will take you to a page where you communicate your preferences. We will endeavor to implement your selection(s) promptly. Note: If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail we send.
Digital Millennium Copyright Act Notice
We do not knowingly publish (or permit individuals to publish) copyrighted materials without permission. If you believe that any material published on this website has been used in a way that constitutes copyright infringement, and if you are authorized to act on behalf of the owner of the copyright that is allegedly infringed, please notify our Copyright Agent of any alleged infringement. Your notice to our Copyright Agent should be in the form of a written, signed statement containing the following information:
• a description of the infringing material
• a description of the copyrighted work(s) that you believe has been infringed;
• the name of the owner of the copyright,
• your name,
• your address, telephone number and/or email address,
• a statement that you have a good faith belief that the allegedly infringing use was not authorized by the owner, an agent for the owner, or by law,
• a statement that all of the information you have provided is true, and
• a statement, made under penalty of perjury, that you are the owner of the copyright or are authorized to act on behalf of the owner.
Your statement must be sent to us by U.S. mail, fax, or e-mail, addressed as follows:
Born to Run
Attn: DMCA Copyright Agent
Mailing address: 213 Yale Ave N, Seattle, WA 98109
E-mail: support@borntorun.com
Online Return Policy
We have a 365 day return policy for anything purchased through our online store. Qualified* items may be returned or exchanged for any reason within 365 days as long as the product(s) are in new condition, with all the original components (box, laces, in soles, etc.) Returns beyond that time period will NOT be accepted for any reason.
Shipping will not be refunded. If you return the shoe on your own we will not compensate you for shipping and if the product is not shipped in new condition we will not refund/exchange the product and we will not ship it back to you for any reason.
*Items that cannot be refunded or exchanged include clearance items, items bought with a Schwaggle or Google Offer, sale items, deal of the day items, or any other deals/offers where final sale is designated in the terms of the deal. If you ship us a clearance item, items bought with a Schwaggle or Google Offer, sale item, deal of the day item, or any other deals/offers where final sale is designated in the terms of the deal we will not refund or exchange it and we will not ship it back to you.
How to Return an Online Order
We are happy to offer free return shipping for qualified* items from anywhere in the United States. Simply email our support department at support@borntorun.com with your order number and shoe to exchange for, if it applies. We’ll email you a return label and a packing slip to include in the box. There is a limit of one free return label per order. If you do not request a return shipping label and you pay for your own return shipping we will not refund the shipping charges.
We ask that you try out your shoes indoors so if the need to return your shoes arises, you will be entitled to a full refund. Partial refunds are not given for any reason. We do not sell used merchandise, so please make sure that your shoes are in new condition before shipping them back. If the shoes/products looked used we will not refund you order or ship it back to you. Shoes must also have all the original components (box, laces, in-soles, etc.). Please pack your return in a separate box or wrap the shoe box in paper so it doesn't get damaged in shipping. You would be surprised how many people just slap the return label on the shoe box.
Once we receive the shoes, we’ll ship out your replacement pair or process your refund.
In Store Return Policy
100% Satisfaction Guarantee.
7 days FULL REFUND: The item(s) must be unused (new condition) and with the packaging and/or box for a full refund. Items without packaging and/or box will only qualify for exchange or store credit.
30 days EXCHANGE/STORE CREDIT: Try the product(s) for up to 30 days and if you don't love it then return it within 30 days for an exchange or store credit. No packaging and/or box required. We urge you to go ahead and give the product(s) a thorough test.
All SALE ITEMS are FINAL SALE.
International Return Policy
We do not offer returns or exchanges on international orders at this time.
